Privacy Policy

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Introduction:
At https://home-repair-and-maintenance.freshreport.net, also known as home-repair-and-maintenance (‘the Company’ or ‘we’), safeguarding your privacy and ensuring the protection of your data are paramount. We recognize that trust is earned through transparency, and our commitment to this is reflected in the following Privacy Policy, which outlines our practices concerning the collection, storage, access, and processing of personal data. Our policy adheres to various privacy regulations, including Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and more. This commitment to privacy is integral to our values and guides all aspects of our operations.

Scope:
This policy applies to all https://home-repair-and-maintenance.freshreport.net website, applications, services, and products. In other words, this policy governs our interactions with you across all platforms where we collect, store, or process your personal data. It’s important to note that this policy does not extend to third-party platforms, applications, products, or services accessed via links on our platform, each governed by their separate privacy policies. This distinction is crucial, as third-party providers may have different practices regarding the collection and use of personal data.

Processing Activities:
This policy governs interactions when you:

  • Use our applications and services as an authorized user, which may involve creating an account, making purchases, or accessing specific features.
  • Visit our websites linked to this Privacy Statement, including any subdomains, pages, or sections that require authentication or registration.
  • Receive communications from us, including newsletters, emails, calls, or texts/SMS, which may be sent in response to your interactions with our services or as part of a promotional campaign.

Personal Data Collection:
We collect various types of Personal Data, including:

  • Account Information: This includes any details provided when creating an account, such as username, password, and email address.
  • Payment Information: We may collect payment-related data, like credit card numbers, expiration dates, and CVV codes, to facilitate transactions.
  • Financial Information: Depending on the services used, we might gather financial data, including transaction histories, invoices, or billing information.
  • Purchase Information: When you make a purchase through our platform, we collect relevant details, such as product names, quantities, and prices.
  • Mobile Device Identifiers: We may collect unique identifiers assigned to your mobile device, like the International Mobile Equipment Identity (IMEI) or the Android ID.
  • Location Data: Depending on the services used, we might gather location-based information, including IP addresses, GPS coordinates, or geolocation data.
  • Feedback: When you provide feedback, ratings, or reviews through our platform, this information is collected and stored.
  • Social Media Information: If you interact with us on social media platforms, we may collect your social media handles, profile information, or engagement metrics.
  • Product Information: We might gather details about the products you purchase, use, or interact with, including product names, descriptions, prices, and ratings.

We collect this data through user input, interactions, and automated technologies. Additionally, third parties may provide us with Personal Data, subject to their respective privacy policies. In cases where we receive information from a third party, we will notify you of the source and purpose of the data collection.

Cookies:
We utilize cookies for improved user experience and analytics. Cookies fall into categories such as:

  • Strictly Necessary: These cookies are essential for providing our services and ensuring the functionality of our platforms.
  • Preference: We use preference cookies to store your preferences, such as language settings or font sizes, to provide a personalized experience.
  • Analytics: Our analytics cookies help us understand how users interact with our platforms, allowing us to improve and optimize our services.

Users can control non-essential cookies through our Cookie Manager. This allows you to opt-out of certain types of tracking or adjust your cookie preferences to suit your needs.

Retention and Deletion:
We retain Personal Data as required by law and for the purposes collected. Upon fulfilling these purposes, we delete or anonymize the data. Our retention periods are designed to balance our need to maintain accurate records with the risk of unauthorized access or misuse.

Security Measures:
We employ organizational safeguards and security measures to protect your Personal Data, including:

  • Encrypted communication: We use encryption protocols to safeguard sensitive information transmitted between devices or across networks.
  • Secure third-party processing: We partner with reputable third-party providers that adhere to industry-standard data protection practices.